Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone

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Label:CMP Books
Languages:
English,English,English,
Manufacturer: CMP Books

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Product Description:
Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters. ;

This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters.

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Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone

Amazon Price: $14.78

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This item ships for FREE with Super Saver Shipping.


	Customer Reviews: Average Rating: Rating : - Must have for a customer service representative This is a good book to read, if you plan to get into the customer service field, and work with customers on the phone. The book teaches you techniques that can help you solve problems, control your anger, calm the customer down, and a host of things; but you will have to buy the book to learn more. + See Full Customer Review

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Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone

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Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone