Customer Service Training 101: Quick and Easy Techniques That Get Great Results

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Label:AMACOM
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Manufacturer: AMACOM

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If the true face of any organization is its customer service people, then nothing is more important than the training of these crucial employees. Customer Service Training 101 offers an easy-to-implement approach for busy managers and trainers seeking to motivate their people and equip them with the tools they need to excel in this essential role. Featuring interactive lessons that can be adapted for any type of business and for any type of trainee, this ready-to-use guide addresses important customer service areas including: * making a good first impression * projecting a positive attitude * communicating effectively through verbal, nonverbal, and listening skills * developing trust, establishing rapport, and making customers feel valued * confidently handling "difficult" customers and situations * interacting effectively face-to-face, and via telephone and e-mail The professionalism and enthusiasm of frontline employees reflect directly on the company they represent. Packed with powerful, proven ideas, this inspiring, comprehensive training manual will pave the way to superior customer service.

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Customer Service Training 101: Quick and Easy Techniques That Get Great Results

Amazon Price: $14.93

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	Customer Reviews: Average Rating: Rating : - Useful guidance - and not just for trainers! The importance of properly training your people to enable them to provide excellent customer service cannot be understated. How many of us have received poor customer service as a result of someone clearly not knowing what to do? This book provides some useful techniques and it is not limited to those who are actually training in the area. My only caution is that whilst you can make some "quick and easy" improvements when training customer service people, to achieve an on-going level of exceptional customer service requires a longer term commitment. That being said any improvement is a good improvement and this book can help. Simon Hazeldine Bestselling author of "Bare Knuckle Customer Service", "Bare Knuckle Selling" and "Bare Knuckle Negotiating" + See Full Customer Review

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