Great Customer Service on the Telephone (Worksmart Series)

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Label:AMACOM
Languages:
English,English,English,
Manufacturer: AMACOM

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Product Description:
First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone--from salesperson to manager to secretary--how to treat it as a service tool that directly impacts on company profits.

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Great Customer Service on the Telephone (Worksmart Series)

Amazon Price: $9.85

Buy this item from AMAZON.COM

This item ships for FREE with Super Saver Shipping.


	Customer Reviews: Average Rating: Rating : - Less than entry-level book - too basic for anyone who already can use a phone I was very dissapointed with this book - it features extremely basic information about customer service and phone skills. The books stresses that the phone should be answered quickly, politely and that the CSR should listen to the caller. They recommend taking complete messages, calling back promptly and trying to sound positive when saying "no". I believe I learned all of that from my mom and dad when I was 8. It was not worth the $10.95, and I won't be buying any titles from this series or publisher again - it just isn't new or useful information. + See Full Customer Review

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